Support
Need assistance with Mentor LMS? Our support resources are available to help you resolve issues and get the most out of your learning platform.
Getting Help
Support Channels
- Email Support: Contact our team at support@ui-lib.com
- Knowledge Base: Browse our comprehensive documentation
- Video Tutorials: Step-by-step visual guides for common tasks
Frequently Asked Questions
General Questions
Q: Is Mentor LMS suitable for my educational institution?
A: Mentor LMS is designed to be flexible and scalable, making it suitable for various educational settings including universities, training centers, and individual instructors. The platform can be customized to meet specific needs across different educational contexts.
Q: Can I try Mentor LMS before purchasing?
A: We offer demo access to experience the platform. Contact our sales team to request demo credentials.
Q: What payment options are available for purchasing Mentor LMS?
A: We accept credit cards, PayPal, and bank transfers for license purchases.
Technical Questions
Q: What are the server requirements for Mentor LMS?
A: Mentor LMS requires PHP 8.2+, MySQL 5.7+ or MariaDB 10.3+, and a web server (Apache/Nginx). Visit our System Requirements page for detailed specifications.
Q: Is Mentor LMS compatible with my existing website?
A: Mentor LMS can be installed as a standalone application or integrated into existing websites with proper configuration. Integration options depend on your current website's platform.
Q: Can I migrate my existing courses from another LMS?
A: We offer migration services for popular LMS platforms. Contact our support team for migration assessment and options.
Feature Requests
We're continuously improving Mentor LMS and welcome your suggestions. To submit a feature request:
- Check if the feature has already been requested
- Provide a clear description of the proposed feature
- Explain the use case and benefits
- Submit via our feature request form or email
Premium Support
For enterprise customers or those requiring priority assistance, we offer premium support packages that include:
- Dedicated support representative
- Extended support hours
- Faster response times
- Regular system health checks
- Custom development services
Contact our sales team for premium support pricing and options.
Self-Help Resources
Troubleshooting Guides
- Installation Issues
- Common Problems
- Performance Optimization
- Error Code Reference
Stay Updated
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- Product updates and new features
- Security patches and updates
- Webinar announcements
- Tips and best practices
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